Valley Communication Center’s Connie Tolson has been recognized with the Washington APCO-NENA Telecommunicator Award for Sustained Superior Performance.
“In late October, Washington APCO-NENA Executive Committee members traveled to Valley Com to present COI CTO Connie Tolson with this award,” read the announcement on the Valley Com Facebook page.
The nomination application submitted by a Com Room Supervisors read:
“As do all 911 Centers, we have expectations that each employee will function as an intricate member of the team. Due to the immediate demand for information from call receivers to dispatchers, as well as field units, there can be challenges with employees working through sustained call volumes and priority incidents in a cooperative manner. Connie has the talent and personality that bridges this gap; she is incredibly tolerant and supportive in her relationships and does not base her assistance on classification of employee. She uses her natural skills and 20 years of experience to think ahead, anticipating questions from dispatchers and field units to provide relevant information without being asked. She recognizes and often seems to instinctively sense when a co-worker needs a hand and she’s right there to help with a phone call, conduct research of past incidents, or provide a gentle suggestion to a less-experienced person. Throughout the shift and regardless of the pace, Connie is timely and complete as a team player.”
The information in this article originated from the Valley Com Facebook. The Auburn Examiner has not independently verified it.
Updated: This article was originally published with an incorrect headline. It has been updated to properly reflect the associated story.
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