The City of Auburn’s website has been down since Thursday afternoon. The cause of the outage is a technological issue with the city’s website host, CivicLive.
“[CivicLive has] indicated to us that they have had some sort of significant hardware failure,” said City of Auburn Public Information Officer Kalyn Brady. “To be clear, all pages and information on the City’s site are backed up and while this does prevent the site from loading, no data has been lost.”
On Friday the city changed the outage alert to an emergency page with a statement explaining the outage. According to Brady this emergency page, while cumbersome, allows residents to access important functions of the website like paying their utility bill or filing a police report. “While not perfect, this does provide customers with resources to continue to connect with the City,” Brady said.
Brady confirmed no internal functions for city staff have been affected. The city has, however, canceled Monday night’s City Council Study Session due to the outage.
There currently is no estimated time for the restoration of services. Brady shared the city of Auburn had hoped the issue would be resolved over the weekend, but as of Monday afternoon, the city’s website still reflects the outage message.
Due to a service issue with the City’s website provider, tonight’s council meeting has been canceled. Agenda items scheduled for today will be moved to the following meeting.
— City of Auburn (WA) (@auburn_wa) February 8, 2021
Both the City of Renton and the City of Burien have been affected by the CivicLive outage. Like Auburn, each city’s website redirects to a page apologizing for the inconvenience of the outage.
“While this is an unfortunate situation, we have been, overall, happy with the functionality that the new site has created to allow us to better streamline our information and resources for residents,” said Brady. “We will also be following up with the company after this incident to discuss how we might put additional measures into place to provide even more robust alternative options for residents should this ever happen again.”
The Auburn Examiner was unable to reach CivicLive for comment.